One of my office mottos is “Our patients deserve an “E” ticket ride when they walk through our door.” For those of us over the age of 40 who have been to Disneyland when they were young know exactly what I am talking about. When you went to Disneyland way back then, you had to purchase a ticket book which contained tickets lettered from A to E. The higher the letter the better the ride, and the best (and most expensive) ticket book would contain about 2 “E” tickets. I remember how hard it was to choose which “E” ticket ride I would use my tickets on. At that time the best ride to me was the Matterhorn and I always waited until it was dark as it made the ride so much better, there was an “abominable snowman” that was inside the mountain with red eyes and was so scary and I just loved the feeling and anticipation of riding that ride. That is how I want our patients to feel when they come to our office, that this is the best visit they will have and the experience will be better than any other physician’s office that they will visit. All of our staff members and physicians need to be onboard to give our patients this exceptional experience and I love hearing how happy they are when they leave our office. It brings back the memories of talking to my Dad after we rode the Matterhorn together reminiscing about the great experience. Don’t you want your patients to have a great experience at their next appointment?
The article post below by Healthcare Strategies will give you some great tips on making memorable experiences for your patients.
9/21/2012
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