If this sounds like something that you say as a manager or business owner, there is help in finding out why. Here is a list of the top 6 reason why employees do not do what they are supposed to that was complied by a national survey of office managers.
1. They do not know what they are supposed to do.
2. They do not know how to do what they are supposed to do.
3. They do not know why they should do it.
4. They think they are doing it.
5. They think something is more important to do (priorities)
6. There is no positive feedback for doing what they are supposed to do.
The number one or two reason that was listed 99% of the time was “They do not know what they are supposed to do.” When I read this it made me reflect back on the times that I myself or my boss expected something to be done from one of our office team when they had not been trained properly to carry out the task. Or worse yet, we expected them to do something without them being told or the expectations given, what were we thinking, that our staff are all mind readers? Too many times management staff will just assume that their staff will do things, because they (management) know what needs to be done and when staff members fail to perform according to the expectation (unrealistic expectation) management develops the “I can’t believe they did not do it” syndrome. We must make sure that we always communicate to our employees what the expectations are and make sure that they really understand them and know how to do the tasks to managements satisfaction.
Training is never done and good communication is a must for a successful team. Employers who invest in “training and development” find it produces profits. It has been statistically proven that companies that spend more than the average amount on employee training have a higher return on investment than those that spend below. Take a good evaluation of how everyone at your place of employment is doing and see what benefits could be gained by continuing to provide training in areas that will improve productivity and enhanced employee satisfaction.
“Always treat your employees exactly as you want them to treat your best customers” ~ Stephen Covey
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