COMMUNICATION
“Without it you travel alone.”
When you have multiple relationships in the workplace there are a few easy rules that can be followed to make what it said between coworkers clearer and more easily understood.
1. When speaking to one person use their name so they know it is just them that you are speaking to, and make sure you have their attention.
2. When speaking to more than one person make sure that you have everyone’s complete attention and they are ready to listen. Do not make a habit of repeating yourself.
3. Do not speak in vague descriptions, “Do your best today.” What does this really mean? It means one thing to you and could mean something totally different to the person you are speaking to.
4. Be clear and specific with your words, make what you say concrete and solid, no room for guessing.
5. Use follow-up questions to make sure that you were not only heard, but that what you said was understood correctly. Never assume that just because you said it, that it was understood.
Communication is an ongoing challenge that we must face on a daily basis in our workplace. Working on clear communication together can be a positive challenge that each person on the team works at creating better skills for making a better environment to work in.
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