Having worked in a management position for almost two decades I have had the opportunity to learn and grow right along with my co-workers.
At times it has been hard when I have had to say, “I am sorry, I made a mistake,” or “I don’t know what is the best thing to do.” Yet as I look back over these past years I think it is only because I have been willing to see my short-comings or lack of knowledge that my management skills have been able to grow.
Many times this growth was because I learned something from one of my staff members. I have always encouraged them to speak up and give input on many important decisions that the practice was trying to make. Their insight has been invaluable to the growth of the business as a whole.
In talking with other medical office managers I have found that most do not seek the opinions of their staff in the making of any decisions and they feel that their practice has not been affected by not doing so.
I know that not all businesses can ask all of their employees for input, it just would not work. Some business have suggestion boxes or do regular surveys with their employees to get insight into what is or is not working for them. Businesses that do things like this show employees that they do care and they want to hear from them.
When employees are given an audience to state their opinions, concerns or ideas at work, they feel more apart of the business. They feel what they think matters. They feel they are valued.
When a business creates these types of feelings in their employees they are cultivating the most important relationships that the business can have. A businesses number one asset are their employees, they can either make or break a business.
Does your place of employment value your input?
Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability. ~ Anne M. Mulcahy
TP 11/18
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