We are in the process of implementing a new medical billing software with electronic medical records and even though we are excited about getting it up and running it has not been that easy of a process. We are trying to keep up our workloads so things do not get too behind and we need to continue to see patients, business as usual. One of the most difficult things I find to keep up during this time of transition is our spirit and motivation and not allow stress to take over, as this can be damaging in many ways. Having good communication with the people you work with really helps during times like this. It is important to talk about the difficulty and encourage each other as things start to get a little behind and hectic. Facing that fact that we (ourselves) cannot expect business to run totally as usual has helped. We also by letting our patients know that we are going through a change that when we’re done it will be wonderful for our practice and will make our office run more efficiently has helped relieve some stress. As we make these changes it has also been important to realize that they may affect each person in the office differently for different reasons and we need to be sensitive to understanding this. Some people just do not do well with any type of change, they like things that way they are, and do not want their apple cart upset in anyway. They may become very negative and resentful because the change is out of their control. Others, may thrive on the newness of doing things a different way and want to rush ahead not taking the time to understand, in our case the software, completely and begin making mistakes that need correcting, which wastes time and can cause stress. Our personalities play a big part when it comes to making changes and when these are at work we do need to really take the time to examine how we are feeling during this time, so we can keep ourselves in check and our chin up. There is a light at the end of the tunnel.
“There is nothing wrong with change, if it is in the right direction”
~Winston Churchill
Further reading: Coping with change in the workplace
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