Today I was reading some of the blogs that I subscribe to and one of them totally hit me upside the head with guilt. The blog is from
Management Craft and the post is linked below. The author was talking about being with a friend who glows with caring, leadership, and is proactive in his interactions with others, whether they are someone he knows or not. You know the kind of person I am talking about, the one that we all wish that we could be like (all of the time) and have those natural instincts instilled within us without even thinking about them.
I am glad that I read this post, as I felt I really needed it and it helped to put me back on track. Because today I was trying to get some much-needed things done at the office for taxes and the accountant was coming in to look over our QuickBooks to make sure I had done what needed to be done and so he could make a backup to start preparing our 2011 tax records. To say the least I was a bit distracted and he kept calling me into my office asking questions and because of this when I encountered patients and clients I was being “less” attentive to them and their needs, which was very wrong according out our work ethic. There was one point in the day that I wished that phone would not ring and that no one would come through the door just so I wouldn’t be bothered. (I hate even saying that because it is so not what I preach and practice) But I have to be honest, that was how I was feeling. I even remember a customer coming in the office to pick something up and I was trying not to make too much eye contact so that they would not stay and talk but would leave so I could get back to work! Yikes!
I knew that what I was doing was not right, but I did it anyway so I could get what I needed to get done today. Now just to set the picture correctly, this is a very unusual way for me to act, but I did allow myself to act this way because of a stressful situation. I fell short of what I really want to achieve with my interactions with those we serve, the very thing I tell our staff not to do. Okay, so I am not perfect…I know this, and so do those I work with, but none the less I disappointed myself and I am so glad that I read the post below to get myself back on the track tomorrow.
My goal is to learn not to allow things to get in my way of caring and having positive interactions with our patients. This was a good day overall, because I learned a valuable lesson about my leadership skills and the desire I have to make them better.
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