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Customer Service Tips for Healthcare Professionals

Writer's picture: Tina Del BuonoTina Del Buono

Whether you’re feverish, freezing, cramping up, bleeding out, coughing, sneezing, gasping, or scratching uncontrollably, there are things you just don’t want to hear when you’re sick or injured, especially from those who are supposed to be helping you. As a patient, you aren’t expected to be but so pleasant and cooperative. Healthcare workers know this, but they have gone into this line of work anyway. They want to help others in need and make a difference. I, for one, am most grateful for them, and I wish to offer at this point a blanket apology for any times when I have been less than pleasant with those giving me medical or dental assistance.   (continue click link)

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