Whether you have a store front or a medical practice with a front office, customer/patient retention is the key to your success. Lisa Ford the author of “How to Give Exceptional Customer Service” has multiple tips for retaining your customers/patients. If you do not have time to read her take the time to listen to this 45 minute podcast, there is so much information in it. Download it and take it to the gym with you, it is a must listen to if you want to keep your office/business in tip-top condition for keeping your patients/customers satisfied and coming back for more.
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