Happy Tuesday to all of you! Today I am happy to host Greg Blencoe, the author of The Supermanager on my blog today. For those of you who have never heard of Greg there are links below to his blog and to Amazon where you will find his book.
I have created a workshop for office managers around Greg’s book that has been very well received. This book is a great tool not only for managers but for all office personnel and business owners. If you are a trainer, this a great book you will want to take a look at to use in your management training.
With the busy lives we all have this is a great book for managers, it is short, sweet and perfect in the fact that it gives you direct tools to use to become the Supermanger that you would like to be.
Recently Greg has been doing videos on his blog so make sure you take a look at them. I am sure you will enjoy what Greg has to share today.
A receptionist or a “Director of First Impressions”?
In this guest post, I’m going to talk about something Tina has discussed involving job titles. In her blog post “ Seeing The Bigger Picture At Work” which was published earlier this year on May 3rd, she mentioned using the title “Director of First Impressions” for a job that the title receptionist would typically be utilized.
Here is how I responded to this idea in a comment that I left:
“I love this!”
The reason I love this idea so much is that from my point of view the title “Director of First Impressions” assigns a lot of value and importance to the job. I think it’s important to remember that the people in these front line jobs often deal with customers a lot. Therefore, they can have a big effect on a business.
For example, imagine the benefits that accumulate over days, months, and years when the “Director of First Impressions” makes a very positive impression on most customers. And then imagine the opposite.
I don’t know if you can be truly passionate about providing great customer service if you don’t assign a lot of value to these jobs.
I believe that the managers that do assign a lot of value to these jobs are much more likely to hire the right employees and then manage them well by doing things like letting them know that the work they do is valued and appreciated. And when managers do these things, I think the employees in these jobs are much more likely to provide great customer service.
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