“Accountability breeds response-ability.” ~Stephen R. Covey
Whether you are an employer, manager or employee being accountable for the work you produce and actions you take at work is vitally important to your professional image and who you are as a person. As an employer being accountable to your employees and customers is your ticket to success, you must think about what will make them happy and are you able to provide that to them. To your employees you are the one they are watching and whether you want to or not you are their leader and they will follow your lead. Make your yes’ and no’s very clear and walk the talk that you expect from them.
I can tell you from experience that there is nothing more disappointing than working for someone who expects you to be accountable for your work and actions while they are not. Employees will soon get so fed up with employer like this that they will find employment elsewhere and believe me they will remember what a poor employer you were. Also an employer who is not accountable to their customers for providing quality goods or services, the word will spread quickly if your service or products are poor and you will always be struggling, as people want to be able to count on those they do business with.
As a manager you not only are accountable to your employer, but you also are accountable to those whom you manage/serve. Managers need to be a pillar of ethics, integrity and standards, no room for slack when it comes to this position. Everyone is counting on you. You need to know what is expected of you from your employer and follow through. You also need to know what is expected from those you manage so you can spell it out clearly for them and lay a good foundation of training and consequences for their expected performance. And as you know this is a continual maintenance program, but you are accountable to keep it up and going strong for your employer. Being a manager who is engaged with their employees causes employees to be more responsive to what is expected from them.
If you are an employee nothing speaks louder than your ability to be accountable for your work and actions to your supervisor and employer. If they cannot count on you to do your job and believe what you say, then why should they have you working for them? If I were to point out one thing that would be the "key" to an employees success for being accountable for their work, it would be to make sure your employer or manager has spelled out in detail what their expectations are of you. Get it in writing, ask for guidance, direction and training, then go up and beyond to do everything that is expected and more. This will speak louder than any words you could say about what you do.
Accountability on all players part is essential for having a successful and well run business.
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