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Connecting With Those We Work With
“The more high technology is around us, the more the need for human touch.” With the advancement of technology we have seen the decrease...
Workplace Refrigerator Etiquette
Sharing a refrigerator at work can have its drawbacks. This cute video serves as a reminder that you should only eat what is yours in...
Questionable Integrity In The Workplace
The final of the top five things as to why managers do not like some employees that they is that they have “Questionable Integrity.” At...
Managers Who Don’t Like Who They Manage
While at a conference last week I gave a presentation to a group of medical office managers in a workshop with topics on how we can...
Poor Customers Service Speaks Loudly
Having good employees should not be the exception, it should be the rule. Recently I had an experience with a company that we hired to do...
What Do Customers Want?
Just think about when you go to a store or a site online, what is it that you want? You want help to get whatever it is that you need,...
Delivering Negative Feedback
Delivering negative feedback to employees is one of the most difficult tasks a manager has to do. It is not that they do not want to let...
The Manipulative Co-worker
At the recent conference I was at an office manager approached me wanting some advice with an employee. He said this employee had a good...
Listening To Your Customers
The Magic Kingdom surveys guests on a continual basis. They have several ways they do this. They feel that “guests are best heard...
Breaking Bad Habits
How do habits begin? When you think about the different habits you have, do you wonder how they started? We do hundreds of things each...
When Poor Customer Service Happens
“The greatest definition for concentration I ever heard is, “Wherever you are at, be there!” ~Jim Rohn While attending a conference, I...
Empowerment Creates Synergy
Several years ago at a conference the word “empowerment” was probably the word most used during the daily lecture sessions. Empowerment...
Letting Employees Whine
When working in a close environment (even not so close), co-workers and management staff can lose touch of the heartbeat of the business....
Sharing Personal Issues At Work
All of us have personal issues that we deal with on a daily basis, the question is do we need to share these with the people we work...
Creating A Relationship With Your Manager
When you work for a small company or business getting to know your manager or boss may not be that difficult. If you work in a very...
Reducing Job Stress For Employees
Yesterday’s post was about increasing employee morale. One of the biggest morale busters is “job stress.” As a business owner or...
Managing Inadequate Employee Performance
Despite the efforts of a good manager, there are times when an employee’s performance falls below the acceptable line. When this happens...
Making Time To Think
Putting off thinking about projects, deadlines or commitments can be very draining to your mind and cause you to become unproductive in...
Walking in Your Co-workers Shoes
Have you ever been able to switch positions with someone at work? You really do learn a lot about what your co-workers have to do when...
Dishonest Employees
Recently, I had a post on Little White Lies At Work, but what do you do when you find out your co-worker has broken the law at work? For...
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