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The Key To Your Ongoing Business Success Is Your Staff
This can happen for many reasons, like an increase in business so you are doing what you do normally, but just more of it. Or possibly...


So Who Packs Your Parachute?
As a business owner, manager or supervisor you must never forget that you alone do not make your department, practice or business...


Life’s Interesting Messages
Since I was the Educational Chair for the program part of my job tasks was to make sure that after the program was over that nothing of...


Empowering Employees is a Smart Business Strategy
One definition of empowerment for the workplace is; Empowerment is the process of enabling or authorizing an employee to think, behave,...


How Can You Be A Better Manager?
Continuing education is the key to improving not only your skills but the skills of those you serve. The better you are at being a...


Keep Your Customers Coming Back
Every business person knows the more successful you are at retaining customers/clients the more successful your business will be. The...


Building Relationships That Grow Your Business
We each go to work everyday for many different reasons, I hope one of them is that you really enjoy what you do each day enough to look...


The Heart Of Service, Your Customer’s Voice
During this physician’s lecture he talked about the need to listen to the voice of our customers (VOC) to be able to improve the quality...


Keeping Your Positive Attitude Charged
Life Quote; “It’s not length of life, but depth of life” ~Ralph Waldo Emmerson 1. No matter what goes wrong she remains calm (amazing). ...


Celebrate Employee Successes
As employers or management we all to often can find the short-comings and mistakes that employees make and will focus more on these than...


Conducting Employee Reviews
Is your goal to help your staff members grow and succeed in their career with the company? Do you have pre-planned questions that you...


Practicing The Golden Rule
“Treat others in every situation as you would want to be treated if it were you in that situation” Can you imagine what the world would...


When Poor Employee Performance Becomes Regular Performance
What do you do when poor performance starts to become an employees regular performance? I am sure we have all worked in places where we...


Management Motivation
Making and counting widgets is one thing, evaluating, communicating and motivating people is quite another and not a position to take...


What Type Of Power Do You Have As A Manager
Now this really caused me to lift an eyebrow at first because as a manager I never liked the thought of having “power.” My management...


The Opportunity To Work With Gen-Y
As we have talked about many times change is not easy and we are all having to learn a new way to do many of our daily tasks and have new...


Creating Successful Teams
Recently at an appointment my dentist, whom I know well, was thanking me for referring one of our patients to his practice, which is...


Bringing Your Passion To Work
It sounds great and I know for myself that I would love to pursue more what my true passion is, but that just is not realistic if I want...


Employee Engagement
More satisfied employees become engaged, long-term employees. So employee satisfaction needs to be number one on the employer/employee...


The Cracked Pot
A water bearer in China had two large pots, each hung on the ends of a pole which he carried across his neck. One pot had a crack in it,...
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