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Creating Value In Employees
All employers want great employees. Yet it seems that a lot of the employers I speak to their number one issue is employee problems. What...
Tell The Truth Always, My Mother Use To Say
You will never go wrong by telling what is right. Your reputation is based on your integrity and the ability for those you come in...
The Need For Customer Service Feedback
Having good employees should not be the exception it should be the rule. Finding good employees is another blog post altogether, but you...
Helping Employees: Do you? Or Don’t You?
When any of my staff members come to me with a problem my gut instinct is to immediately help them fix it. (Make things easier for them)....
Leaders Show The Way
Often, people feel they cannot be a leader unless someone gives them the title. This simply is not true. If you believe you are called...
Better Management for Better Customer Care
People will follow, trust and work harder for managers who they believe have their best interest in mind. Ethical managers make their...
Showing Respect At Work
Lack of respect in the workplace happens more than we would like to think. One would hope that people would demonstrate respect for one...
Feeling Frustrated At Work
Even when you like your job, there are times that you will find yourself frustrated with a task, change or issue at work. At times you...
What Is Your Company’s Personality?
The culture of your company leaves a fingerprint on your customers. Your culture is unique only to your company and those that work...
Other’s Ideas At Work
At a conference last weekend I was speaking with a few office managers on the topic of being open to the ideas of staff members when they...
Lonely and Stressful at Work
Workplace relationships can make or break your day. Whether you work with a few or many, if people do not get along well it can be felt...
Do They Understand What You Mean?
When talking to an office manager recently, she admitted she was having problems with her staff members completing tasks she had...
Make A Difference At Work
There is something to be said when you find what works and when duplicated it produces the same successful result, that you should not to...
Delegation and Employee Growth
When you hear the word “Delegation” what do you think of? If you are a manager, team leader or employer you probably have the need to...
Be Patient With Yourself
“I just love this quote” What positive impact can I have today? How can I make today better in my work environment, for my customers,...
How To Keep Your Employees
Surveys have shown that a key factor to having long-term employees is keeping them engaged in their job and the organization as a whole....
Look For The Small Successes
I recently had a conversation with an office manager who really seemed to be struggling with the “Glass-half-empty” syndrome. I know...
The Price Of Poor Customer Service
Think of your favorite restaurant, you love the food, the staff is friendly and attentive and the atmosphere is wonderful. You look...
Go From Warm To Boiling
Managers and leaders can struggle to get their staff motivated to perform at their highest level. I learned a long time ago that as a...
Are You Having Fun At Work?
I think most people love having fun, it makes us feel great and uplifted. There have been many studies done to prove that humor is very...
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