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Practical Practice Management Blog
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What Do Customers Want?
Just think about when you go to a store or a site online, what is it that you want? You want help to get whatever it is that you need,...
Seeking A Mentor’s Help
It is almost like digging a tunnel to get somewhere and at the same time throwing dirt on top of yourself. The dirt gets in your eyes and...
Helping Employees To Fly High
Whether you own a business or manage it, the most important asset that you have are your employees. They are the ones who come in contact...
Attitude, Self-Awareness
We have all heard the saying “you choose your attitude” and know that it is true, even though there are times that we would like not to....
Independence Day
Today is Independence Day here in the U.S., commonly known as the 4th of July. It is a federal holiday commemorating the adoption of the...
Delivering Negative Feedback
Delivering negative feedback to employees is one of the most difficult tasks a manager has to do. It is not that they do not want to let...
Have You Been Trained To Do Your Job?
Far too often in small businesses employees are thrown into positions which they have not been trained to do. They often are the next...
The Manipulative Co-worker
At the recent conference I was at an office manager approached me wanting some advice with an employee. He said this employee had a good...
Employee Recognition and Celebration
“Do what you do so well that they will want to see it again and bring their friends.” ~Walt Disney Disney has many ways to “reward,...
Walking the Talk at Work
The Magic Kingdom is about fun and magic. It is every cast member’s job to make that happen with each guest encounter they have. The...
Management That Milks The Mouse
As a business owner, supervisor or manager, do you ever find yourself doing tasks that take your time, yet could be delegated to a...
Breaking Bad Habits
How do habits begin? When you think about the different habits you have, do you wonder how they started? We do hundreds of things each...
When Poor Customer Service Happens
“The greatest definition for concentration I ever heard is, “Wherever you are at, be there!” ~Jim Rohn While attending a conference, I...
A Good Management Lesson To Live By
“Our mission statement about treating people with respect and dignity is not just words, but a creed we live every day. You can’t expect...
Empowerment Creates Synergy
Several years ago at a conference the word “empowerment” was probably the word most used during the daily lecture sessions. Empowerment...
Business Etiquette Skills
Since many people travel for business and often eat meals with clients or executives of their business, it is a great idea to keep...
Letting Employees Whine
When working in a close environment (even not so close), co-workers and management staff can lose touch of the heartbeat of the business....
Prioritizing Urgent Tasks
“If you are going to take the time to do what is urgent, be sure to take the time to recognize what is important” ~ Ken Blanchard Far to...
Recovering From Setbacks
“How you rebound from a setback speaks volumes about who you are.” ~ Unknown Setbacks are just part of life. They come in all sizes and...
Reducing Job Stress For Employees
Yesterday’s post was about increasing employee morale. One of the biggest morale busters is “job stress.” As a business owner or...
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