Practical Practice Management Blog

Whether you want to accomplish something in your personal or professional life, you will always hit road blocks along the way.  Many...

http://www.management-issues.com/display_page.asp?section=opinion&id=5967 12/9/13 #CustomerSat #Customerservice #communicationskills...

I am always so shocked when I encounter a person in a place of business that is rude.  Today I got a phone call from a supervisor of a...

A smile holds a lot of power, it can bring perfect strangers together, We have seen this happen time and time again in our medical...

A flip side to this that can be very insightful to managers is to take a look at your staff’s personalities when dealing with them on...

1. Remain calm, now this can be hard especially if you are taken by surprise.  By remaining calm you are defusing any escalation of the...

Management Craft and the post is linked below.  The author was talking about being with a friend who glows with caring, leadership, and...

The link below has some great tips on mental health breaks at work and at home. Mental Health America; finding balance Technorati Tags:...

What I found very interesting and what I really want to address, is that not only did I lecture about how to make changes to better our...

Betrayal in the workplace #Betrayalintheworkplace #Personalitydifferencesatwork #workingthroughbetrayal #betrayedbycoworker...

Think about when your car tires are out of alignment, when you drive it shimmies, shakes and heads to one side of the road instead of...

From past experience, I have learned to take that extra second (maybe two) to gather myself together and re-focus before saying “hello”...

1. She was promised a raise prior to the company being sold and now she was told by her manager that another employee was being paid too...

“Even if you are on the right track, you’ll get run over if you just sit there” ~ Will Rogers If you are in management it is a good...

In our place of business we have found three key ingredients to keeping our customers happy and coming back and also winning their...

I went to the patient and explained what we had done to try to verify her insurance and that she could pay a percentage of today’s...

Wow, what a day….It seemed as though it was never going to end and not only for me but my co-workers felt that same way.  It was hardly...

"What you get by achieving your goals is as important as what you become by achieving your goals." Henry David Thoreau By: Jesus C....

Do you have co-workers that weigh you and others down by not completing their share of the workload?  I know we all have days when we...

1. Take time in developing your question for getting the information you want.  For example if you want to know where something is ask...