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A Prescription For Customer Problems
Then when something happens and they are less than satisfied, do they remember all the good you have done and let it slide? Probably...
Struggling With Your Self-Esteem At Work
How do you let your boss or co-workers know that you do not feel like you are worth much when you are on the job? Feeling inadequate...
Saying “No” To Keep Balanced
According to the CDC (Centers for Disease Control), of employees surveyed between 40-50% have reported that their job is “very” stressful...
When People Treat You Poorly
There are so many great points that he makes in this book that drive the main point that all workplace leadership must be ethical and...
Finding The Right Answer
Depending on the type of problem, “thing versus human” the difficulty level will vary. If it is a “thing” problem then you need to...
Getting Fed Up At Work?
Is it that you realize jobs are pretty hard to come by now? Maybe you took a real good look at your job and counted all of the positives...
Clear Questions for Better Answers
Most often this does not happen because of how we try to get the information from others in the first place. For example, you want to...
Missing the Mark With Your Employees
1. Businesses grow and change, strategies change. 2. Employees become more experienced and their duties change. 3. As technology...
Employee Discipline Policies
The ramifications of not dealing with employee discipline issues are endless. The article below gives examples that can be used to set up...
Can You See The Goal?
“Shorten the time between the idea and the implementation.” ~ Dan Kennedy I was really excited to be there and the beauty of the views...
Be Worthy Of The Wages You Are Paid
Others choose to wade through Friday watching the clock wishing 5 o’clock would hurry up. They pace their work, producing very little...
Work and Home, The Balancing Act
I recently was talking with a law enforcement officer who told me that she would be ready to finish her shift and someone would not show...
Examine Your Management Skills
Recently Joel posted an article title “What’s a good manager worth” which caused me to take a good look at myself, my management skills...
What Are Your Employees Thinking?
Do they get excited about what they do and who they do it for? Keeping employees actively engaged and happy at work can be a...
The Lesson To Be Learned
I was reading a blog post on leadership and decided that to print it off for future reference. When I clicked the print button my...
Do You Need Change?
“Always continue to strive to better your service to your customers, you will not regret it.” ~T.C. Totaro But what if your place of...
Called To Coach And Lead The Team
That may sound pretty harsh, but let’s think it through before making any critical judgments. The “manager” works under someone, perhaps...
Great Customer Service Requires That You Be There
“Right now a moment of time is passing by….we must become that moment.” ~ Paul Cezanne You may be there physically, but what about being...
A Lesson On Apologies
The Last Lecture, died on July 25th, 2008. If you have never watched the last lecture or read the book I highly recommend that you do. ...
Appearance Does Influence Impressions
I had the wonderful opportunity to speak to a group of Medical office managers and Assistants a few years back in London, Ontario. It...
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