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Bad Things Do Happen
Most thought leaders teach us to focus on the positive, such as the “Law of Attraction” to bring good things our way. But are there...
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What Do Your Customer’s Experience Say?
This really made me think about our practice and how we need to put on our stethoscope and take a good listen to the heart of our...
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Reducing Practice Exposure When A Post Adverse Event Occurs
Post_Adverse_Event_Reducing_the_Exposure_for_Your_Medical_Practice
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Customer Satisfaction vs Retention
Whether you have a store front or a medical practice with a front office, customer/patient retention is the key to your success. Lisa...
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The Role of the Office Manager
Turn on your speakers as this is a great http://www.soundpractice.net/article.cfm?id=291
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Making a Good Lasting Impression
This podcast from Podcast Alley by Todd Smith is short but to the point. It is not only our first impressions that we want to make good...
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The Value of Clear Concise Communication
Mastering our communication skills is an ongoing endeavor. Todd Smith has some very good advice and tips for keeping our communication...
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