Practical Practice Management Blog

11/6/12 http://derekstockley.com.au/newsletters-06/084-employee-engagement.html http://derekstockley.com.au/newsletters-05/038-employee-e...

1. Greet them with a smile 2. Say good morning or afternoon 3. Help them with caring kindness 4. Appreciate them being there 5. Listen to...

The fifth item that this article addresses is “understand the patient” you may think….of course I need to understand the patient, but...

A smile holds a lot of power, it can bring perfect strangers together, We have seen this happen time and time again in our medical...

A flip side to this that can be very insightful to managers is to take a look at your staff’s personalities when dealing with them on...

1. Remain calm, now this can be hard especially if you are taken by surprise.  By remaining calm you are defusing any escalation of the...

Management Craft and the post is linked below.  The author was talking about being with a friend who glows with caring, leadership, and...

The link below has some great tips on mental health breaks at work and at home. Mental Health America; finding balance Technorati Tags:...

What I found very interesting and what I really want to address, is that not only did I lecture about how to make changes to better our...

http://www.ehow.com/how_2112304_deal-rude-customers.html

Betrayal in the workplace #Betrayalintheworkplace #Personalitydifferencesatwork #workingthroughbetrayal #betrayedbycoworker...

Think about when your car tires are out of alignment, when you drive it shimmies, shakes and heads to one side of the road instead of...

Self-evaluation is the key to becoming a better office manager, this is not always an easy thing to do because at times we are “so deep...

From past experience, I have learned to take that extra second (maybe two) to gather myself together and re-focus before saying “hello”...

As the afternoon went on I kept reflecting on this lunch scene and wondered If our office ever looked that chaotic when we were...

1. She was promised a raise prior to the company being sold and now she was told by her manager that another employee was being paid too...

“Even if you are on the right track, you’ll get run over if you just sit there” ~ Will Rogers If you are in management it is a good...

In our place of business we have found three key ingredients to keeping our customers happy and coming back and also winning their...

I went to the patient and explained what we had done to try to verify her insurance and that she could pay a percentage of today’s...

Wow, what a day….It seemed as though it was never going to end and not only for me but my co-workers felt that same way.  It was hardly...