Practical Practice Management Blog

Imagine watching a pro-football game and the quarterback calls the play, the team gets set and then the quarterback steps back to throw...

My sister who was older got to clean the bathrooms, I couldn’t wait until I was old enough to do this “glorious job.”  Then the day came...

It is a known fact that you cannot make an employee a great one, just by paying them a great salary.  Jim Collins the author of the best...

All three of my children were and still are very different and I had to find out what would work with each one.  The same holds true with...

“Happiness is an attitude.  We either make ourselves miserable, or happy and strong.  The amount of work is the same.” ~ Francesca...

He said that he had never heard his manager say anything inspiring to anyone at work that would make them want to do a better job, not...

Other employees in the practice also can be struggling with bringing a new person on board. What will they be like? Personalities, skill...

What about practicing some random acts of kindness each day?  They don’t have to be big or cost anything.  I like to give away “hellos”...

Here is an example of what happened in our office just last week.  A patient came in for her scheduled visit and when our front office...

“Beware of the barrenness of a busy life” ~ Socrates Becoming overly busy is usually a gradual process that we become caught up in, and...

Since I work in the patient/customer service business I am always on the lookout for great examples of it to share with others in the...

For example in our medical practice most of the assistants are cross-trained, which means they can do almost all positions in the office,...

Getting organized and staying organized is an ongoing evolving process.  Not only must you maintain your systems, but you must be...

To make the day just a little more interesting we had one key person on vacation and one was going to be leaving early.  Once the phones...

This can happen for many reasons, like an increase in business so you are doing what you do normally, but just more of it.  Or possibly...

Gen Y Girl by Kayla Cruz.  She is so refreshing with her insights on being a Gen Y and how hard it is out there to get employers to take...

Let’s say that you have just found out the one of your staff members has been making a costly mistake and you need to talk to them about...

I didn’t know if they really were interested in making sure that I got a good deal and a good vehicle or if they just wanted to make the...

Even after working in a people service business for many years I still get surprised at the negative things people will say to us when...

I was right it was a great article with a lot of pearls of practical wisdom that anyone could benefit from.  All 10 lessons were very...