Practical Practice Management Blog

Yesterday at work I was given the privilege to escort an elderly gentleman from one of our treatment rooms to the waiting room where his...

Training in all aspects of your job is necessary in order to be able to perform to the best of your ability and to meet the expectations...

The Holiday season is rapidly approaching and with it comes the hustle and bustle of shopping. This is either a joy or dread to people...

We recently have begun the search for an associate physician to join our practice.  Our doctor has been in practice for 32 years and we...

Yesterday I received a message from my Aunt who was sitting in a physician’s office waiting for her appointment.  She said that while she...

According to Gallup, in an article posted in their business journal August 7, 2014,  managers can build stronger teams by measuring...

In helping physicians during their hunt for a new hire the subject of salary always arises.  I find it interesting that 80% of the time...

One of the services I provide in my consulting business is to help physicians find the right employees for their practice.  This is not...

When I lecture at conferences I have the opportunity to speak with medical staff personnel.  The most popular topic that comes up is...

Do you work in a customer service business? If you do I am sure you can relate to this video very well. I am always amazed at the...

Today, Memorial Day, we give honor to those who have given their lives to give us more.  No matter what rank they held in what service...

Conflict in itself is neither good nor bad, it is just conflict.  It is how people handle the conflict that will determine if it leads to...

Managers Who Listen.  There is more to listening than just paying attention when someone is speaking to you.  Managers need to listen to...

“This was posted earlier this year.  It is a great topic and is one that we will put on the back burner because there are so many other...

Below is a true story that is so touching to the soul Dear friends, The short Christmas story below was originally published in the...

By “tracks performance closely” I am not referring to micromanaging. Successful managers do not need to micromanage. When a manager knows...

I had the wonderful opportunity to speak to a group of Medical office managers and Assistants a few years back in London, Ontario.  It...

When you went to Disneyland way back then, you had to purchase a ticket book which contained tickets lettered from A to E.  The higher...

This can happen for many reasons, like an increase in business so you are doing what you do normally, but just more of it.  Or possibly...

Even after working in a people service business for many years I still get surprised at the negative things people will say to us when...