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Adding Value To Your Job
Do you do your job the best that it can be done? Only you can add value to what you do. You can add value by doing more than is...
Helping Employees To Fly High
Whether you own a business or manage it, the most important asset that you have are your employees. They are the ones who come in contact...
When Employees Don’t Deliver The Goods
If you are a manager or are in a position where you oversee others at work, I am sure you have had occasions when you have been...
Top 10 Employee Rewards
Whether you are a business owner, supervisor, or manager there is one thing that you all should clearly understand very well; to...
Delivering Negative Feedback
Delivering negative feedback to employees is one of the most difficult tasks a manager has to do. It is not that they do not want to let...
The Power of Praise
Most of you have either read or heard of the book the “One Minute Manager” by Ken Blanchard and Spencer Johnson. This was one of the...
Have You Been Trained To Do Your Job?
Far too often in small businesses employees are thrown into positions which they have not been trained to do. They often are the next...
Endurance, Patience and Hope
I recently read a great story about endurance and not giving up even when there appears to be no hope. The story has a powerful...
The Manipulative Co-worker
At the recent conference I was at an office manager approached me wanting some advice with an employee. He said this employee had a good...
Neat and Ready for Work
My conference at Disneyland, CA. last week was wonderful. It is always so refreshing to learn new things about the field you are working...
Employee Recognition and Celebration
“Do what you do so well that they will want to see it again and bring their friends.” ~Walt Disney Disney has many ways to “reward,...
Walking the Talk at Work
The Magic Kingdom is about fun and magic. It is every cast member’s job to make that happen with each guest encounter they have. The...
Paying Attention To Details
Walt Disney believed that every detail of each project he did was important. It is the details that catch the interest of customers....
Management That Milks The Mouse
As a business owner, supervisor or manager, do you ever find yourself doing tasks that take your time, yet could be delegated to a...
The Pearls Of Management Lessons
Having been in a management position for the better part of two decades, I have made most mistakes that a manager could. Some of these...
A Good Management Lesson To Live By
“Our mission statement about treating people with respect and dignity is not just words, but a creed we live every day. You can’t expect...
Empowerment Creates Synergy
Several years ago at a conference the word “empowerment” was probably the word most used during the daily lecture sessions. Empowerment...
Business Etiquette Skills
Since many people travel for business and often eat meals with clients or executives of their business, it is a great idea to keep...
Letting Employees Whine
When working in a close environment (even not so close), co-workers and management staff can lose touch of the heartbeat of the business....
Sharing Personal Issues At Work
All of us have personal issues that we deal with on a daily basis, the question is do we need to share these with the people we work...
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