Practical Practice Management Blog

Whether you work in a retail store, restaurant, doctor’s office, or some other industry that has customers, you know that it is the...

Anyone who is in a management or HR position knows that hiring a new employee is a task not to be taken lightly.  I am in the process of...

Every time we have a personal or professional encounter with someone we have the opportunity to make an impression on them about who we...

Do you work in a customer service business? If you do I am sure you can relate to this video very well. I am always amazed at the...

A leadership role is not given to someone, it is something that they earn and are called to fulfill. In the workplace many times this is...

Conrad Hilton, the founder of the Hilton Hotels knows both poverty and glamour. Hilton grew up in New Mexico in the same primitive adobe...

When you look at the Hall of Fame of the business gurus you cannot overlook Sam Walton and the many pearls he left behind for us to glean...

We all want to be the best we can be at work and in our personal life. Charles Wang, CEO of the world’s third largest independent...

Last week my blog posts were about an office managers workshop that I presented at. The material that I used for the workshop was based...

The final of the top five things as to why managers do not like some employees that they is that they have “Questionable Integrity.” At...

Today we will cover the fourth issue brought up by the office managers at my recent conference. If you have not been following this week...

In yesterday’s post “Managers who don’t like who they manage” the second reason listed was “Poor work ethics” and the third “Lack of...

While at a conference last week I gave a presentation to a group of medical office managers in a workshop with topics on how we can...

We each know what it feels like when we have a great “customer service” experience.  We love the company, we think the people are great,...

Having good employees should not be the exception, it should be the rule. Recently I had an experience with a company that we hired to do...

Have you ever thought about what the actual value is of each of your customers? Some are more than others, but if you add the total...

Just think about when you go to a store or a site online, what is it that you want? You want help to get whatever it is that you need,...

A couple of weeks ago I shared about Attitude and Self-awareness and used some references from Jeffrey Gitomer’s book “The Yes Attitude.”...

When striving to improve your customer service techniques, it is important to remember that each moment you have with a client/customer...

It is almost like digging a tunnel to get somewhere and at the same time throwing dirt on top of yourself. The dirt gets in your eyes and...