Practical Practice Management Blog

Have you ever been asked a question that seemed like the person asking it put very little thought into it before asking it?   You needed...

When you work with people, more likely than not, you will at some time have a problem or disagreement that needs to be addressed.  If you...

Managers and leaders can struggle to get their staff motivated to perform at their highest level.  I learned a long time ago that as a...

Today, I was speaking to a group of medical office managers on the subject of customer service. I mentioned that it is pretty amazing...

One mistake that business owners and managers often make is thinking what motivates one person on their staff will motivate everyone on...

There is nothing more frustrating for a newly hired employee than not knowing what they should be doing throughout the day, when to do it...

John H. Patterson, 1844-1922 I recently read about John H. Patterson, who was considered to be the father of modern salesmanship.  John...

Working with teams of people are great when all is going well.  It is quite amazing how quickly things can turn from great to oh my gosh!...

As a manager handling issues in the office is probably one of the tasks that we wish we did not have to deal with. Over the years, I...

I recently had the opportunity to talk with an up-and-coming manager of a small business.  She wanted to know what it takes to be a good...

I attended a lecture recently and the speaker said that most people use only 25-35% of their listening potential. That is a pretty...

The post below was written a couple of years ago, but I felt it was worth repeating since I had a similar experience earlier this week...

I think most people love having fun, it makes us feel great and uplifted.  There have been many studies done to prove that humor is very...

So often we forget that we are accountable for what we say and do.  I hear colleagues say things and make promises with the intention of...

COMMUNICATION “Without it you travel alone.” When you have multiple relationships in the workplace there are a few easy rules that can be...

Today was an interesting day.  I had to make contact with a patient that was dissatisfied with our medical practice and release him from...

Yesterday I received a message from my Aunt who was sitting in a physician’s office waiting for her appointment.  She said that while she...

It is Monday, what better way to start your week off than by making the encounters you have awesome for those you meet? It really is very...

There are two common time wasters in the work place.  Those who are procrastinators and those who are perfectionists.  For those of us...

“Check your attitude at the door and motivate yourself” Choose a positive outlook.  Your thoughts make you who you are.  You are...