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Making Great Customer Connections
I didn’t know if they really were interested in making sure that I got a good deal and a good vehicle or if they just wanted to make the...
Death of a Potential Team
Oftentimes co-workers will not share with you that they are struggling and need some help as they feel that it may make them look bad. ...
What Is The Best Way To Communicate?
Here is an example of a pro for texting we have found for our office; our physician works in other facilities during the work week along...
The Heart Of Service, Your Customer’s Voice
During this physician’s lecture he talked about the need to listen to the voice of our customers (VOC) to be able to improve the quality...
Judgment by A First Impression Can Be Very Wrong
Sadly we humans do it all of the time. We see someone and based on what we see we make a decision about the person, what is going on,...
The Benefits Of Cultivating a Team
These are excellent questions that need to continually be posed to our team on a regular basis so we can continue to improve on the...
Great Video on Employee Engagement.
If employees “become good at who they are, they will be great at what they do” Engaged Employees by Sam Glenn 08/12/14
The Sting Of A Harsh Word
Do you just go back to your desk feeling hurt, dejected, and angry? No, you need to find out what is going on, but how? You certainly...
Employee Downers…Do You Cause Them?
As Even though poor morale can be caused by a number of things there are a few things that rate high on the list. One being when...
What Happened 100 Years Ago?
I am at a conference this week at Disneyland, California, although this conference is a yearly event for Podiatric Physicians (the 3rd...
What is Your Purpose?
I I flipped through the flight service magazine to see if there was something that I might like to watch and nothing really jumped out at...
Do You Want To Be A Leader?
“Rely on your own strength of body and soul. Take for your star self-reliance, faith, honesty and industry. Don’t take too much advice —...
But Your Application Said…
Although he was very involved in the interviewing process the upper management did have the final say in which candidate would be hired....
Procrastination Can Ruin Your Career
Procrastination is one of the most crippling diseases of productivity and it can ruin your career. Many people do not even know why they...
Employee Engagement
More satisfied employees become engaged, long-term employees. So employee satisfaction needs to be number one on the employer/employee...
Choosing to be an "Value-Added" Employee
The first is our attitude in which we will do our job that day, it can vary throughout the day, but we always have the choice on what it...
Managing People With Better Questions
Recently I was looking to purchased a new car and wanted to make sure that all of the questions I had would be answered correctly to my...
What Does Your Management Style Call You?
Right before one of my lectures I was talking with some attendees who also managed medical practices and one of them said “that she felt...
What Do Your Clients Hear When They Call Your Office?
As I started to give her order numbers I could hear someone talking in the background at her place of employment, and it was quite loud. ...
What Makes Employees Loyal?
by: Tina Del Buono, PMAC Of course there are many reasons people leave their jobs, but the Gallup Organization has come up with the top...
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