Practical Practice Management Blog

Have you ever done something at work that might be considered in a gray zone?  Possibly doing something not totally wrong, but not really...

Recently I was gone from the office for a couple of weeks on vacation.  Going on vacation can be a double-edged sword.  You really want...

Training at work is an ongoing process whether you work in a medical office, retail store or restaurant, systems and procedures are...

We all know we need to have some rules at work in order to keep things running smoothly and efficiently.  But what types of rules and how...

Recently, when working with an employer, I asked him what would he thought that his employees would say about their job and their...

“Bad planning on your part does not constitute an emergency on my part” ~ Proverb Have you ever worked with someone who is always in...

It seems as though in the past couple of weeks our office has had to handle situations with difficult people. Not only were these people...

The most important ingredient in marketing to make a business grow is customer service.  If you have poor customer service your bottom...

An interesting thing happened at the office the other day.  One of our staff members was going to be leaving on vacation the next day and...

I was reading a supervisor’s guide by Skillpath Publications the other day and found some good advice in a chapter called “How to achieve...

Employers, supervisors and managers will often communicate with their staff members as they would with their friends, very casually. ...

In my consulting practice I have the pleasure to mentor managers. The goal is to increase their strengths, understand their weakness and...

Managers have the difficult task of letting team members know when they are not performing up to standards.  Even though we know that we...

“I think that a lot of players and a lot of teams do not think of contact lenses as being a part of that essential gear, but it truly is....

I went into our local dry cleaners the other day. The clerk walked up to the counter asked my name, counted my clothing items, took my...

What is not seen much are topics for leaders and managers about showing their employees the importance of passing praise and compliments...

Yesterday on my lunch hour, I went to the local deli.  When I got to the register to order the man behind the counter said, “Hi Tina, I...

Have you ever thought of yourself in the sense of words?  What words would describe who you are and capture what it is that you want to...

My husband and I went out to lunch at our favorite pizza place on Sunday.  We had a nice waiter, who was very attentive.  Those of you...

Recently we added to our office staff and it has reminded me, again, how important it is to have an effective training program in place....