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Do Not Be A Nasty Customer
The Holiday season is rapidly approaching and with it comes the hustle and bustle of shopping. This is either a joy or dread to people...
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Frustrated Employees
There is nothing more frustrating for a newly hired employee than not knowing what they should be doing throughout the day, when to do it...
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Do You Have A Super Manager?
I recently had the opportunity to talk with an up-and-coming manager of a small business. She wanted to know what it takes to be a good...
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Watch What You Say As Others Are Listening
The post below was written a couple of years ago, but I felt it was worth repeating since I had a similar experience earlier this week...
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I Love My Job, I Hate My Job
When you talk to people about their job you will usually hear one of two things; “I love my job or I hate my job.” There are times when...
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Success Starts With A Single Step
“Do the difficult things while they are easy and do the great things while they are small. A journey of a thousand miles must begin with...
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Can Reading Change Your Life?
I really enjoy making the time to read and have found reading quality, motivational, inspirational and sensational books over the last...
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Handling Employees With Problems
As a manager or business owner it is important to respond to employees as soon as possible when they have questions, concerns or...
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Reflections On Aging and The Elderly
Time passes so quickly and the older I become the more I can reflect on my past and understand where my parents were coming from a bit...
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They Feel Your Attitude
One of my favorite authors is John Maxwell. One of my favorite quotes of his is, “People may hear your words, but they feel your attitude...
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Six Questions For A Better Business
As a business owner or manager have you ever asked your employees what they like most about their job and why? Do you know if they are...
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Creating Great Office Managers
When consulting with medical practices I am always surprised how difficult it is for physicians to find a quality office manager. An...
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Be A Team Player
This week’s posts are about the importance to team work and how we can become a better team player at work. I have put together a few of...
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Employee Survival
Do you fully understand your role at work? Are you getting the support and training you need? Now you might think this is a dumb...
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Oh Yes It Is Friday!
#helpothers #f #timetocelebrate #HappyFriday #wearegreat #itisFriday
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Storytelling At Work
One of the best ways to get your staff’s attention when you are trying to get a point across is to tell a story. I love telling stories,...
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Customer Service Pet Peeves
As a customer I try to be as understanding as possible when I encounter not so good service. We all know that there are times when poor...
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How Many Rules Are Enough?
I recently was talking with a couple of office managers and the topic of employee policy manuals came up. I asked them if they had them...
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Better Business Outcomes With Employee Engagement
According to Gallup, in an article posted in their business journal August 7, 2014, managers can build stronger teams by measuring...
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The Strength Of Teamwork
Ken Blanchard’s quote “None of us is as smart as all of us” is one of my favorites that I use often when consulting or lecturing. It is...
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