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Do Not Be A Nasty Customer
The Holiday season is rapidly approaching and with it comes the hustle and bustle of shopping. This is either a joy or dread to people...
Frustrated Employees
There is nothing more frustrating for a newly hired employee than not knowing what they should be doing throughout the day, when to do it...
Do You Have A Super Manager?
I recently had the opportunity to talk with an up-and-coming manager of a small business. She wanted to know what it takes to be a good...
Watch What You Say As Others Are Listening
The post below was written a couple of years ago, but I felt it was worth repeating since I had a similar experience earlier this week...
I Love My Job, I Hate My Job
When you talk to people about their job you will usually hear one of two things; “I love my job or I hate my job.” There are times when...
Success Starts With A Single Step
“Do the difficult things while they are easy and do the great things while they are small. A journey of a thousand miles must begin with...
Can Reading Change Your Life?
I really enjoy making the time to read and have found reading quality, motivational, inspirational and sensational books over the last...
Handling Employees With Problems
As a manager or business owner it is important to respond to employees as soon as possible when they have questions, concerns or...
Reflections On Aging and The Elderly
Time passes so quickly and the older I become the more I can reflect on my past and understand where my parents were coming from a bit...
They Feel Your Attitude
One of my favorite authors is John Maxwell. One of my favorite quotes of his is, “People may hear your words, but they feel your attitude...
Six Questions For A Better Business
As a business owner or manager have you ever asked your employees what they like most about their job and why? Do you know if they are...
Creating Great Office Managers
When consulting with medical practices I am always surprised how difficult it is for physicians to find a quality office manager. An...
Be A Team Player
This week’s posts are about the importance to team work and how we can become a better team player at work. I have put together a few of...
Employee Survival
Do you fully understand your role at work? Are you getting the support and training you need? Now you might think this is a dumb...
Oh Yes It Is Friday!
#helpothers #f #timetocelebrate #HappyFriday #wearegreat #itisFriday
Storytelling At Work
One of the best ways to get your staff’s attention when you are trying to get a point across is to tell a story. I love telling stories,...
Customer Service Pet Peeves
As a customer I try to be as understanding as possible when I encounter not so good service. We all know that there are times when poor...
How Many Rules Are Enough?
I recently was talking with a couple of office managers and the topic of employee policy manuals came up. I asked them if they had them...
Better Business Outcomes With Employee Engagement
According to Gallup, in an article posted in their business journal August 7, 2014, managers can build stronger teams by measuring...
The Strength Of Teamwork
Ken Blanchard’s quote “None of us is as smart as all of us” is one of my favorites that I use often when consulting or lecturing. It is...
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