Practical Practice Management Blog

“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of...

“Positive thinking is more than just a tagline. It changes the way we behave. And I firmly believe that when I am positive, it not only...

“A smile is the light in your window that tells others that there is a caring, sharing person inside.” ~ Denis Waitle Let us all shine...

We are all customers of some type of consumer business and as a customer we should try to be as understanding as possible when we...

The culture of your company leaves a fingerprint on your customers.   Your culture is unique only to your company and those that work...

#lifeistolive #Makesomeonesday #helpothers #Monday #countblessings #lovelife #beingalive #happy #peace #thankful

There is something to be said when you find what works and when duplicated it produces the same successful result, that you should not to...

You really can learn a lot by watching and listening to people as they are conducting business.  I am always looking for stories that...

I was looking through some of my older posts and came upon this one and was inspired by this woman’s story once again.  I could not help...

I really enjoy working as a team at work, my teammates are great to work with.  When an issue or idea comes up it is exciting to hear...

Yesterday at work I was given the privilege to escort an elderly gentleman from one of our treatment rooms to the waiting room where his...

Happy Monday to you all! Do you know if you asked 100 people if they would  be happy at work Monday you would probably get a 50/50 answer...

“I just love this quote” What positive impact can I have today? How can I make today better in my work environment, for my customers,...

Happy Friday! Another week full of memories and stories to add to our life book.  With every person we encounter each day we are not only...

Where do you draw the line when it comes to the responsibility of providing workplace happiness?  While there is much proof that...

Think of your favorite restaurant, you love the food, the staff is friendly and attentive and the atmosphere is wonderful. You look...

Today, I was speaking to a group of medical office managers on the subject of customer service. I mentioned that it is pretty amazing...

The post below was written a couple of years ago, but I felt it was worth repeating since I had a similar experience earlier this week...

Today was an interesting day.  I had to make contact with a patient that was dissatisfied with our medical practice and release him from...

It is Monday, what better way to start your week off than by making the encounters you have awesome for those you meet? It really is very...