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Listen More, Understand More
The need to be listened to and understood is great in each of us. When we feel what we have to say is not of value, we feel we are of...


Grow Your Service Level
Brendon Burchard said, “You grow into the service level you want to provide.” We know it is our choice how we present ourselves each day...


Pursuit Of Happiness
To feel good and thrive, researchers say that people need a 3:1 positivity ration. That means we need to hear three positive statements...


You Need To Listen To Solve The Problem
When I was at a conference a couple of months ago a Malpractice Attorney was speaking on how to handle problems with patients or clients...


The Need For Customer Service Feedback
Having good employees should not be the exception it should be the rule. Finding good employees is another blog post altogether, but you...


Are You A Giver?
I just re-read a great little book that left me inspired to continue to be a giver. What is a giver? I guess it depends on who you are,...

You Are Responsible For Your Energy
It is very easy for us to blame situations, and others for how we are feeling. We know that how we feel translates into what we project...


Choosing High Performance
We have multiple choices we make each and every day. Each one can affect how the day goes and what the outcome may be. How we perform...


There Is No Service Like Excellent Service
Last week I wrote about the “less than good” customer service I received from a couple of hotels I stayed in on a recent trip. Today, I...


When Poor Service Is Delivered
Good Morning to you all! I just returned from a business trip to Italy, my favorite country to visit. Traveling, no matter how far, is...


There Is Always Room For Improvement
“The biggest room in the world is the room for improvement.” ~Helmut Schmidt I was talking with a small business owner recently about the...

Be On Top Of Your Game On Friday!
Happy Friday! Statistics show that by the time Friday, the end of most work weeks, gets here employees who work Monday through Friday...


A Smile Can Make A Difference
Happy Wednesday! Remember to smile, not only for yourself, but to bring happiness to others. “Sometimes your joy is the source of your...


How To Gain Favorable Attention
In Napoleon Hill’s book, Keys To Success, he talks about “Gaining favorable attention.” How do you gain favorable attention? Napoleon...


Prepare To Provide Excellent Customer Service
The key to a successful business it to be able to attract customers, satisfy them, and retain them for future business. Giving great...


Show Kindness And Compassion
Today, in America we need to show more kindness to one another. No matter what the voting outcome is we are a people of integrity, let’s...


Become A Better Human Being
This morning I was watching a Brendon Burchard video and he said “By being a better human being to others it will inspire them to be a...


Kindness Is Very Simple To Do
It is Friday, what better way to end your week than by sharing kindness with those you meet? It really is very simple to do, just say or...


Humor Is A Blessing
I think having a sense of humor is one of the most important qualities one should posses, especially if they are in a leadership...


What Is On Your To-do List?
Today is a new day. How are you going to live, love and serve? ~ Brendon Burchard Happy Monday, take the time to care for others today....
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