Practical Practice Management Blog

Have you ever been asked a question that seemed like the person asking it put very little thought into it before asking it?   You needed...

There is a blog called Marc and Angel Hack Life.  They have a post that caught my attention called “101 short stories that will leave you...

When you work with people, more likely than not, you will at some time have a problem or disagreement that needs to be addressed.  If you...

Today, I was speaking to a group of medical office managers on the subject of customer service. I mentioned that it is pretty amazing...

John H. Patterson, 1844-1922 I recently read about John H. Patterson, who was considered to be the father of modern salesmanship.  John...

I attended a lecture recently and the speaker said that most people use only 25-35% of their listening potential. That is a pretty...

The post below was written a couple of years ago, but I felt it was worth repeating since I had a similar experience earlier this week...

COMMUNICATION “Without it you travel alone.” When you have multiple relationships in the workplace there are a few easy rules that can be...

It is Monday, what better way to start your week off than by making the encounters you have awesome for those you meet? It really is very...

Time passes so quickly and the older I become the more I can reflect on my past and understand where my parents were coming from a bit...

“The most important single ingredient in the formula of success is knowing how to get along with people.” ~ Theodore Roosevelt, American...

Smiling is not only good for your attitude and the attitude of those you come in contact with, smiling adds health benefits to your life....

Yesterday’s blog post was about the importance of “adaptability” as a team member at work.  Today we are going to look at the importance...

Most conversations are not speaker to listener. They end up being speaker to speaker. People talk at each other, reacting immediately to...

“To be a teacher. And to be known for inspiring my students to be more than they thought they could be.” ~Oprah Winfrey Above is Oprah...

“If you can’t explain it to a six-year-old, you don’t understand it yourself.” ~ Albert Einstein In this time that we live in things,...

I have a lot of fun going into places of business and observing the behavior of the employees when they interact with customers. You...

One of the best ways to get your staff’s attention when you are trying to get a point across is to tell a story.  I love telling stories,...

Yesterday was Mother’s Day I had the wonderful opportunity to spend time with each of my now adult children.  It is amazing to see and...

You are feeling great today.  You got up early, got the kids off to school and made it into work with time to spare for a cup of tea....