Practical Practice Management Blog

While at a conference last week I gave a presentation to a group of medical office managers in a workshop with topics on how we can...

We each know what it feels like when we have a great “customer service” experience.  We love the company, we think the people are great,...

Having good employees should not be the exception, it should be the rule. Recently I had an experience with a company that we hired to do...

Have you ever thought about what the actual value is of each of your customers? Some are more than others, but if you add the total...

A couple of weeks ago I shared about Attitude and Self-awareness and used some references from Jeffrey Gitomer’s book “The Yes Attitude.”...

When striving to improve your customer service techniques, it is important to remember that each moment you have with a client/customer...

Whether you own a business or manage it, the most important asset that you have are your employees. They are the ones who come in contact...

The book “Think and Grow Rich” has been the number one selling book of the century on personal wealth (whatever that means to you) and...

I recently read a story about a speech that Winston Churchill gave in his later years at an English prep school.  Apparently, the...

My conference at Disneyland, CA. last week was wonderful. It is always so refreshing to learn new things about the field you are working...

“Do what you do so well that they will want to see it again and bring their friends.” ~Walt Disney Disney has many ways to “reward,...

The Magic Kingdom surveys guests on a continual basis.  They have several ways they do this.  They feel that “guests are best heard...

The Magic Kingdom is about fun and magic.  It is every cast member’s job to make that happen with each guest encounter they have.  The...

Walt Disney believed that every detail of each project he did was important.  It is the details that catch the interest of customers....

“Our mission statement about treating people with respect and dignity is not just words, but a creed we live every day.  You can’t expect...

Several years ago at a conference the word “empowerment” was probably the word most used during the daily lecture sessions.  Empowerment...

“If you are going to take the time to do what is urgent, be sure to take the time to recognize what is important” ~ Ken Blanchard Far to...

While we would like to think that most business owners care about employee morale, many do not. Employers often overlook this important...

Despite the efforts of a good manager, there are times when an employee’s performance falls below the acceptable line. When this happens...

I was at a conference this past weekend talking with office managers and the conversation turned to time management and the struggles...