Practical Practice Management Blog

In the instant demand world that we live in, where many times our customer service is done in a matter of a few minutes. We really need...

I was talking with a woman recently and she told me that she was having a hard time with her job.  I asked her if it was her job or was...

I really enjoy going into places of business and observe the behavior of the employees when they are interacting with customers. You...

By accepting that you choose your attitude you demonstrate a level of personal accountability and pro-activity, which can fill your life...

Are you a business owner or a manager for a business?  If you have employees working for you have your ever wondered what they say when...

Do you work for a company that sets goals for employees and then pays them an incentive if they are reached?  If so, I really would like...

When consulting with clients I am often asked “do I have the right number of employees?”  I wish that there was a simple answer to this...

I recently read a great article called 10 tips for better karma at work.  Sometimes you can just feel it when you go into a place of...

Recently in my consulting business I have been reviewing resumes and interviewing prospective employee candidates for medical offices....

If you serve customers or clients you are in the service industry and understand that 100% satisfaction is the goal to aim for when...

When talking with people I like to find out what types of things they like about their workplace and things they do not like about their...

Taking a break from all of the stress that we can get at work.  Looking to the lighter side of making it all work together for the better...

No matter how hard employers and employees try, there are bound to be stressful situations that come up at work.  Being able to work...

Great workplace teams do not just happen even when you have hired the best people to be on the team.  Great teams are built over time....

We all know that the key to a successful business it to be able to attract customers, satisfy them and retain them for future business. ...

Have you ever been part of a team that had talented people on it, but did not seem to go anywhere?  If so, it is very possible that the...

What possibly could be so difficult about communicating with another person?  Most of the time we think there are very few problems when...

Have you ever wondered what it would be like to be a customer coming into your place of business to either purchase something or receive...

Having worked in a management position for almost two decades I have had the opportunity to learn and grow right along with my...

We can be at work, and then we can really be at work.  Are you there to just get what you need to get done?  Or is there also someone who...