Practical Practice Management Blog

My last blog post was on the underperforming employee; today I would like to look at what makes an outstanding employee? I have been a...

There are many difficult situations that a manager has to handle, but one of the hard ones is when you have a good employee who ends up...

When a business wants to create dedicated and loyal employees, they first need to show them how much they are valued.  This begins the...

Working with a team of people, issues are certain to come up. The only way they will be resolved is if they are addressed, discussed and...

With the New Year here I have been thinking about what goals or resolutions I would like to set up for myself to accomplish in 2016.  I...

Think of your favorite restaurant, you love the food, the staff is friendly and attentive and the atmosphere is wonderful. You look...

Great leaders let people get on with it Bad leaders like to ‘shake the pan’. You see this a lot on TV cooking shows. The producer tells...

Being a manager can be difficult and demanding as it takes 100% dedication to the people you work with and for.  Often times managers...

The Holiday season is rapidly approaching and with it comes the hustle and bustle of shopping. This is either a joy or dread to people...

We have all heard the phrase “There is no I in team” but what does it really mean?  A team can only truly succeed if its players put...

Managers and leaders can struggle to get their staff motivated to perform at their highest level.  I learned a long time ago that as a...

Today, I was speaking to a group of medical office managers on the subject of customer service. I mentioned that it is pretty amazing...

One mistake that business owners and managers often make is thinking what motivates one person on their staff will motivate everyone on...

In our workplace we are dedicated to our patients, giving them the best care possible, but we also believe that fun is a big factor in...

There is nothing more frustrating for a newly hired employee than not knowing what they should be doing throughout the day, when to do it...

John H. Patterson, 1844-1922 I recently read about John H. Patterson, who was considered to be the father of modern salesmanship.  John...

Working with teams of people are great when all is going well.  It is quite amazing how quickly things can turn from great to oh my gosh!...

I recently had the opportunity to talk with an up-and-coming manager of a small business.  She wanted to know what it takes to be a good...

I attended a lecture recently and the speaker said that most people use only 25-35% of their listening potential. That is a pretty...

The post below was written a couple of years ago, but I felt it was worth repeating since I had a similar experience earlier this week...